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Advertised on: 07 Jul 2021

Wildlife Reserves Singapore (WRS) is the holding company of the award-winning attractions Jurong Bird Park, Night Safari, River Safari and Singapore Zoo. WRS is dedicated to the management of world-class leisure attractions that foster conservation and research while educating visitors about animals and their habitats. As champions for Wildlife, we lead actions to protect them, inspire a love for wildlife and spark a sense of wonder in everyone, regardless of our roles.

Come 2024, we will be adding a new Bird Park, a Rainforest Park, nature themed indoor attraction and Eco-resort as part of our Mandai rejuvenation plan. If you are a team leader, self-driven, and looking for growth and new challenges, we want you to be part of our team.


We are seeking a highly driven individual to join the IT Project Management Office and contribute to the rejuvenation of our parks and transform Mandai Precinct into an integrated nature and wildlife destination.


Reporting Deputy Vice President of the IT Project Management Office, the candidate will have the opportunity to take part in managing digital transformation projects from planning to operation that include the design, specifications development, procurement, to working with the vendor in deploying the solutions and eventually be part of the team that oversees the continuous operation of the Front-of-House systems.


Job Duties and Responsibilities:

·       Project Management of park wide Front-of-House digital transformation projects consisting of content management, e-Commerce and fulfilment systems, customer relationship management, marketing automation platform, data / web analytics, APIs development & API gateway, mobile applications and IoT supporting Marketing & Sales.

·       Act as internal consultant to provide solutioning to address business needs, and manage solution delivery based on business requirements, cost, and schedule.

·       Work closely with the users and project team members to gather business and users’ requirements and translate the requirements into tender specifications.

·       Manage end-to-end tender preparation and procurement process including source, evaluate, short-list vendors (solution, products and services) to meet business objectives and operation needs.

·       Manage a team of vendor and work closely with the business stakeholders to ensure successful project delivery within time, scope and budget, and in achieving business outcomes.

·       Responsible for managing day-to-day operation and support, contract, and vendor management in meeting service level agreement.


Job Requirements:

·       Degree in Computer Science/ Information Technology or equivalent. Project Management related certification such as CITPM, COMIT, PMP and Agile Scrum Master will be highly valued.

·       Minimum 5-8 years of experience in managing Front-of-House Online Systems with extensive implementation experience managing medium to large-scale digital transformation projects. Strong understanding of personalized, connected, and seamless omni-channel and O2O digital strategies and experienced in leading the implementation of mobile app, marketing and sales technologies.

·       The following technologies are important to us. Although we understand the level of experience may vary in certain areas, the candidate will be expected to be advanced these areas:

o   Multi-cloud and API Gateway implemenation: AWS, Azure and on-premise HCI hosting (added advantage) 

o   Hybrid mobile applications development (React Native added advantage)

o   e-Commerce solutions, point-of-sales, self-help kiosk and fulfillment systems

o   Adobe CMS, marketing automation and web analytics (AEM, ACS, AA and AT)

o   Hybrid API Gateway deployment

o   Microsoft Azure suite of Data Analytics Platform and Power BI

o   Microsoft Dynamics 365 CRM and Customer Data Platform

·       Ability to understand complex landscape and changing business needs, and process strong problem-solving capability in a holistic approach.

·       Able to work well under pressure, last minute changes and tight deadlines

·       Able to work collaboratively with multiple teams working in different modules and technologies

·       Strong communication and interpersonal skills, with ability to manage multiple stakeholders

·       Excellent analytical, organizational and presentation skills

·       Strong vendor and people management skills

·       Domain knowledge in the travel & attractions, hospitality, retail industry and/or financial services is highly beneficial


Specialization : Information Technology
Type of Employment : Permanent
Minimum Experience : 5
Work Location : WRS Corporate Office