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Advertised on: 03 Jun 2021


Wildlife Reserves Singapore (WRS) is the holding company of the award-winning attractions Jurong Bird Park, Night Safari, River Safari and Singapore Zoo. WRS is dedicated to the management of world-class leisure attractions that foster conservation and research while educating visitors about animals and their habitats. As champions for Wildlife, we lead actions to protect them, inspire a love for wildlife and spark a sense of wonder in everyone, regardless of our roles.

 

Come 2024, we will add a new Bird Park, a Rainforest Park, nature themed indoor attraction and Eco-resort as part of our Mandai rejuvenation plan. If you are a team leader, self-driven, and looking for growth and new challenges, we want you to be part of our team.

 

We are looking for a team player and self-leader with a heart for people transformation. Reporting to Vice President, Guest Experience Management, the incumbent will contribute to the organisation’s growth and evolution in the area of developing guest experience and service delivery, as well as transforming employee culture and skills in innovation as a daily practice. Working closely with various front of house and back of house teams, the incumbent will be responsible for enhancing guest experience design and delivery through training, recognition and culture change.

 

Main Duties and Responsibilities:

Guest experience and innovation culture

·       Plan and coordinate service and innovation activation activities, such as Hackathons, workshops, talks, virtual innovation carnivals or roadshows to increase awareness and desire to engage in innovation

·       Develop and deliver in-house communications to improve experience design, service delivery and innovation, such as regular Innovation Channel videos for in-house consumption and other forms of newsletters

·       Work closely with Transformation Office to encourage staff to engage with and apply innovation behaviours through the insights circle, staff ideas programme and any other means

·       Develop and deliver award and recognition programmes internally to reinforce desired behaviours in service and innovation

·       Work closely with Human Resources (People and Organisational Development Team) to ensure employees are skilled and satisfied

Guest Experience and Innovation Training

·       Assess and analyse gaps in mindset, skillset and heart that might affect guest experience and employee innovation

·       Design, develop and deliver service and innovation training, both physically and virtually, to increase knowledge of experience creation, development and innovation

 

Requirements:

·       Minimum degree in Arts, Business and/or Post-Grad qualification in adult learning

·       Minimum 6-8 years in adult learning (service and/or innovation), organisational change and/or helping organisations embrace new or higher standards

·       Curriculum and courseware development, training, internal communications design and production

·       Able to organise projects and events

·       Able to work on concurrent projects with tight deadlines

·       Able to manage projects from end-to-end - from design to follow through, paper work to performance

·       Willing to take on new creations and challenges

·       Adaptable, flexible and willing to change and grow in an evolving organisation and work scope

·       Able to develop people and enable them to produce results

 


Specialization : Customer Service / Operations
Type of Employment : Permanent
Minimum Experience : 6
Work Location : WRS Corporate Office