Wildlife Reserves Singapore Banner
Explore and find the right career aspiration to match your wild side!
Advertised on: 03 Sep 2020
 Wildlife Reserves Singapore (WRS) is the holding company of the award-winning attractions Jurong Bird Park, Night Safari, River Safari and Singapore Zoo.  WRS is dedicated to the management of world-class leisure attractions that foster conservation and research while educating visitors about animals and their habitats. As champions for Wildlife, we lead actions to protect them, inspire a love for wildlife and spark a sense of wonder in everyone, regardless of our roles.

 

Come 2024, we will add a new Bird Park, a Rainforest Park, nature themed indoor attraction and Eco-resort as part of our Mandai rejuvenation plan

 

Job Duties and Responsibilities:

·       Be well-versed in information of all 4 Parks (Singapore Zoo, Night Safari, River Safari and Jurong Bird Park)          

·       Handle guests’ enquiries and feedback via emails, calls, and social media platforms within SLA

·       Able to identify problem statements/issues and provide appropriate handling to escalated cases

·       Maintain a high standard of quality responses to guests to uphold service quality standards and ensure consistency

·       Assist with rostering and training of staff

·       Assist in situations that require problem solving and innovative solutions

·       Assist with monthly reports and updating of Standard Operating Procedures (SOPs)

Job Requirements:

·       Minimum Diploma

·       Strong interpersonal and communications skills (English)

·       As enquires and feedback will be in various languages, proficiency in other languages, such as Mandarin, Tamil / Hindi, Japanese or Korean is preferred

·       Previous customer service experience will be preferred

·       Quick-thinking, adaptable, able to thrive in fast-paced environment

·       Team player and comfortable to work independently where required

·       Able to work on weekends and public holidays

·       Able to work until 8pm or later (as required), on shift

 

 


Specialization : Customer Service / Operations
Type of Employment : Permanent
Minimum Experience : 1
Work Location : WRS Corporate Office