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Advertised on: 14 Oct 2021

Mandai Wildlife Group is dedicated to caring for the planet and protecting animals and nature. Conservation education is intrinsic in all interactions with the Group, to inspire action for a healthier world.


Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.


Mandai Wildlife Group advocates for biodiversity, contributes leading wildlife research, develops innovative solutions to promote living sustainably, and collaborates with conservation partners in Singapore and Southeast Asia.


The Group provides funding and in-kind support to Mandai Nature for conservation work across Southeast Asia.


Mandai Global, an entity that is part of the Group, will establish and operate new lines of business anchored in creating positive outcomes for nature and wildlife.


In our efforts to ensure a safe workplace, Mandai Wildlife Group implements the Vaccinate or Regular Test (VoRT) regime for team members who are not yet fully vaccinated. This is aligned to guidelines from the Ministry of Manpower and more information can be found here: https://www.mom.gov.sg/covid-19/advisory-on-covid-19-vaccination-in-employment-settings


Job Duties and Responsibilities

·           Ensure day-to-day operations are carried out smoothly, including daily resource management, and maintain high level of guest service standards in accordance to protocol

·           Identify, propose and execute proposals on areas of improvement to create and enhance guest experience within the park

·           Resolve feedback, issues and concerns raised by guests

·           Motivate and guide staff in delivering guests experiences

·           Assist in and conduct training of staff in consultation with manager

·           Assist in the maintenance and enforcement of park safety matters and procedures

·           Assist in wildlife management efforts

·           Other relevant duties as assigned


Job Requirements

·           Diploma

·           Minimum 1 year of relevant experience in hospitality or tourism industry

·           Prior customer service experience will be an advantage

·           Excellent communications skills

·           Confident, energetic and outgoing personality

·           Must be able to work on weekends and public holidays




Specialization : Customer Service / Operations
Type of Employment : Permanent
Minimum Experience : 1
Work Location : Jurong Bird Park