| Wildlife Reserves Singapore (WRS) is the holding company of the award-winning attractions Jurong Bird Park, Night Safari, River Safari and Singapore Zoo. WRS is dedicated to the management of world-class leisure attractions that foster conservation and research while educating visitors about animals and their habitats. As champions for Wildlife, we lead actions to protect them, inspire a love for wildlife and spark a sense of wonder in everyone, regardless of our roles.
Come 2024, we will add a new Bird Park, a Rainforest Park, nature themed indoor attraction and Eco-resort as part of our Mandai rejuvenation plan
Job Duties and Responsibilities:
· Be well-versed in information of all 4 Parks (Singapore Zoo, Night Safari, River Safari and Jurong Bird Park)
· Handle guests’ enquiries and feedback via emails, calls, and social media platforms within SLA
· Able to identify problem statements/issues and provide appropriate handling to escalated cases
· Maintain a high standard of quality responses to guests to uphold service quality standards and ensure consistency
· Assist with rostering and training of staff
· Assist in situations that require problem solving and innovative solutions
· Assist with monthly reports and updating of Standard Operating Procedures (SOPs)
Job Requirements:
· Minimum Diploma
· Strong interpersonal and communications skills (English)
· As enquires and feedback will be in various languages, proficiency in other languages, such as Mandarin, Tamil / Hindi, Japanese or Korean is preferred
· Previous customer service experience will be preferred
· Quick-thinking, adaptable, able to thrive in fast-paced environment
· Team player and comfortable to work independently where required
· Able to work on weekends and public holidays
· Able to work until 8pm or later (as required), on shift
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