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Advertised on: 25 Dec 2018

Main Duties and Responsibilities:

Reporting to the Senior Executive, Operations Development, the incumbent will assist to manage the Tour Operations Section, performing the following duties:

People Management

  • Train and verify part-time wildlife guides based on training programme set out by the section
  • Motivate and energise the team to deliver robust tours
  • Manage daily tour shift including but not limited to staff roles, breaks and lunches

Operations Excellence

  • Perform tour responsibilities and is responsible to the Tour Operation for smooth running for the day-to-day tour shift operations.
  • Ensure guest experience is according to SOPs and according to WRS Service Promise
  • Assist in the training of all staff (including both full time and part time) in consultation with the Tour Operations Manager and Assistant Director
  • To supervise and motivate team members to meet or exceed guest experience
  • Identify opportunities in development, operating system and processes to better guest experience
  • Other ad-hoc duties as assigned


  • Higher Nitec or Diploma
  • Minimum 1 year of relevant experience in hospitality or tourism industry
  • Excellent written and communications skills, confident in articulating thoughts and ideas
  • Prior customer service experience will be an advantage
  • Pleasant, energetic and outgoing personality
  • Must be able to work on weekends and public holidays
  • The incumbent will be based in Jurong Bird Park for a start

Specialization : Customer Service / Operations
Type of Employment : Permanent
Minimum Experience : 0
Work Location : Singapore Zoo

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