Wildlife Reserves Singapore Banner
Advertised on: 07 Jun 2019

Job Duties and Responsibilities:
• Be well-versed in information of all Parks          
• Handle guests’ enquiries and feedback via emails, calls, and social media platforms
• Provide appropriate handling to escalated cases
• Maintain a high standard of quality responses to guests to uphold service quality standards and ensure consistency
• Assist with rostering and training of staff
• Assist in situations that require problem solving and innovative solutions
• Assist with monthly reports and updating of Standard Operating Procedures (SOPs)
Job Requirements:

• Minimum Diploma qualifications
• Strong interpersonal and communications skills (English)
• Proficiency in other languages, such as Mandarin, Tamil / Hindi, Japanese or Korean will be advantageous
• Previous customer service experience preferred
• Quick-thinking, adaptable, able to thrive in fast-paced environment 
• Able to work on weekends and public holidays
• Able to work until 8pm or later (as required), on shift


Specialization : Customer Service / Operations
Type of Employment : Permanent
Minimum Experience : 0
Work Location : Singapore Zoo

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