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Explore and find the right career aspiration to match your wild side!
Advertised on: 01 Jul 2020

Wildlife Reserves Singapore (WRS) is the holding company of the award-winning attractions Jurong Bird Park, Night Safari, River Safari and Singapore Zoo.  WRS is dedicated to the management of world-class leisure attractions that foster conservation and research while educating visitors about animals and their habitats. As champions for Wildlife, we lead actions to protect them, inspire a love for wildlife and spark a sense of wonder in everyone, regardless of our roles.

Come 2024, we will add a new Bird Park, a Rainforest Park, nature themed indoor attraction and Eco-resort as part of our Mandai rejuvenation plan. If you are a team leader, self-driven, and looking for growth and new challenges, we want you to be part of our team.

We are seeking a highly driven individual to contribute to the rejuvenation of our parks and transform Mandai Precinct into an integrated nature and wildlife destination.

The candidate will be responsible for the day-to-day end user computing support & service desk operations, including configuration and maintenance of hardware /software used for office collaboration and communication. He/she will be the primary point of contact for end user issues and requests. He/she will provide technical leadership, manage and mentoring a small team including vendor(s) on the resolution of end user issues and request according to SLA. He/she will propose solution to address end user needs and manage the projects/solutions delivery based on the requirements, cost, and schedule. In addition, he/she will be responsible for the management of licences, subscription, contracts, vendors, and audit for those systems.




·       Diploma or Degree in Computer Science, Information Technology, or related disciplines.

·       Minimum 5-8 years of working experience in End-User Computing technology, including service management

·      Familiar with end user and mobile device management, video/web conferencing tools, desktop virtualization, end-point protection, image management, software distribution and mobile device management.

·       Familiar with MS Active Directory, Windows OS and MAC OS, user authentication, single-sign-on, security & compliance

·       Strong working knowledge in ITIL and in managing, developing, and implementing IT Service Management processes, methodologies, and tools.

·       Familiar with Office 365, Outlook, Exchange, MS Teams, Skype for Business, Microsoft Active Directory, BitLocker, Intune, and JIRA will be added advantage.

·       Self-motivated, good interpersonal skills, ability to write and communicate effectively to end user and management.

·       Strong customer centric service focus and delivery, and relationship building skills.

·       Good analytical and problem-solving skills

·       Good vendor management skills.


Specialization : Information Technology
Type of Employment : Permanent
Minimum Experience : 7
Work Location : WRS Corporate Office