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Advertised on: 23 Sep 2022


Mandai Wildlife Group is dedicated to caring for the planet and protecting animals and nature. Conservation education is intrinsic in all interactions with the Group, to inspire action for a healthier world.

 

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

 

Mandai Wildlife Group advocates for biodiversity, contributes leading wildlife research, develops innovative solutions to promote living sustainably, and collaborates with conservation partners in Singapore and Southeast Asia.

 

The Group provides funding and in-kind support to Mandai Nature for conservation work across Southeast Asia.

 

Main Duties and Responsibilities

·       Oversees daily Membership Operations.

·       Covering Membership operations as MSC IC, if in need, due to shortage of manpower.

·       To oversee monthly roster and ensure manpower deployment suffice for daily operations, especially, PHs and peak periods.

·       To recruit PT/ Contract staff, including Interns for peak days and peak periods.

·       To perform membership FT/ Contract staff performance appraisal.

·       To assist in HR-related matters for operations team.

·       To conduct refresher training sessions for all new and existing staff periodically.

·       To conduct surprise checks on cash float and collection.

·       To assist in conduct onsite and online UAT for new PLUs.

·       To act as first verifier in verifying Online Refund Requests.

·       To upkeep Membership Operation SOPs and recommend changes if required.

·       To investigate feedbacks from members/ guests received onsite and online pertaining to Membership Operations.

·       To communicate new membership initiatives and promotions to Membership Operations team through Administrative Instructions or emails, whichever applicable.

·       To handle onsite requests/ enquiries (eg. Extension of caretaker voucher, Conversion to annual membership & etc).

·       To generate idea of enhancing member or guest experience at Membership & Experiences centres.

·       To prepare monthly OT records for checking and update Overtime records in AAS for approval.

·       To prepare and submit Return/ Void & Service Recovery Report monthly and quarterly for checking.

·       To prepare monthly Feedback reports for review.

·       To attend promotions/ campaigns AI briefings.

·       To take charge of Roadshows and report on results, if any.

·       Any other duties as assigned.

 

Requirements

·        Degree in Marketing, Communications, Business or the equivalent.

·        Preferably 5 years of relevant experience in the service/tourism industry.

·        Excellent communication and written skills.

·        Dynamic team player with a positive attitude.

·        Self-motivated, resourceful, customer-oriented and meticulous.

·        Customer service experience will be an advantage.

·        Thrives in a fast-paced environment, with the ability to multi-task and meet tight deadlines.

·        Proficient in Microsoft Office applications, Galaxy and CRM+ system.

·        Willing to travel to different locations.

·       Able to work on weekdays, weekends and public holidays.

 

 

 

 


Specialization : Sales and Marketing
Type of Employment : Permanent
Minimum Experience : 5
Work Location : Corporate Office