Job Duties and Responsibilities:
· Oversee daily Ranger Buddy operations, including sales, record-keeping, inventory checks/ control, and equipment preparation.
· Manage inventory levels of Ranger Buddy products (programmes & rewards), and other relevant materials, ensuring accurate record-keeping and timely restocking.
· Maintain and ensure cleanliness and show quality of location(s) are in accordance to standards
· Troubleshoot and/or report equipment malfunctions.
· Ensure the environment is welcoming and exemplary service are delivered during interactions
· Lead the team to engage guests as brand ambassador, promoting the Ranger Buddy products
· Address and rectify guest concerns and feedback
· Anticipate crowd level and deploy necessary crowd control measures and/or queue management
· Provide guidance and supervision to the Ranger Buddy Crew
· Assist in the OJT training of new hires
· Ensure the Ranger Buddy Crew are up to date about Ranger Buddy products and general Mandai Wildlife Reserve offerings
· Manage deployment and task assignments
· Support and ensure that positions are always manned
· Any other duties as assigned.
Job Requirements:
· Minimum GCE 'N' Level
· Preferably with at least 1 year of customer service/hospitality experience
· Enjoys interacting with children
· Service-driven positive attitude with an outgoing personality
· Able to perform shift work, including working on weekends and public.
· Able to stand for long hours, in both indoor and outdoor environment