Wildlife Reserves Singapore Banner
Explore and find the right career aspiration to match your wild side!
Advertised on: 14 Sep 2021

Wildlife Reserves Singapore (WRS) is the operator of the world-renowned zoological parks, Jurong Bird Park, Night Safari, River Safari and Singapore Zoo. WRS actively contributes to conservation and research while educating visitors about animals and their habitats. As champions for wildlife, we lead actions to protect them, inspire a love for wildlife and spark a sense of wonder in everyone, regardless of our roles.


Two new wildlife parks – a bird park and Rainforest Park – nature-themed indoor attractions and an eco-friendly resort will be integrated into the precinct as part of our Mandai rejuvenation plan. If you are a team leader, self-driven, and looking for growth and new challenges, we want you to be part of our team.


In our efforts to ensure a safe workplace, WRS implements the Vaccinate or Regular Test (VoRT) regime for team members who are not yet fully vaccinated. This is aligned to guidelines from the Ministry of Manpower and more information can be found here: https://www.mom.gov.sg/covid-19/advisory-on-covid-19-vaccination-in-employment-settings


Job Duties and Responsibilities

·       Perform role of Membership Services Counter in-charge.

·       Plan monthly roster of membership operations team.

·       Perform daily membership operational duties, including:

o   Process membership applications in accordance with Company processes and procedures.

o   Handle all membership-related enquiries, feedback and requests received onsite or via phone and email.

o   Assist to ensure sufficient supplies and stationery for daily operations (e.g. membership application forms, cards, gifts). 

·       Assist in training new staff on membership product knowledge and systems.

·       Assist in conducting onsite and online User Acceptance Testing for all new programmes and promotions.

·       Ensure Membership’s Standard Operating Procedures are adhered to at all times.

·       Any other duties as assigned.


Job Requirements

·       NITEC/Higher NITEC/Diploma in Hospitality & Tourism.

·       At least 2 years of relevant experience in the tourism/hospitality/service industry.

·       Good written and verbal communication skills.

·       Dynamic team player with a positive attitude.

·       Self-motivated, resourceful, customer-oriented and meticulous.

·       Thrives in a fast-paced environment, with the ability to multi-task and meet tight deadlines.

·       Proficient in Microsoft Office applications and Galaxy system.

·       Able to work on weekends and public holidays.


Specialization : Sales and Marketing
Type of Employment : Permanent
Minimum Experience : 2
Work Location : Singapore Zoo