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Advertised on: 05 Aug 2022

Mandai Wildlife Group is dedicated to caring for the planet and protecting animals and nature. Conservation education is intrinsic in all interactions with the Group, to inspire action for a healthier world.


Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife.

The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.


Mandai Wildlife Group advocates for biodiversity, contributes leading wildlife research, develops innovative solutions to promote living sustainably, and collaborates with conservation partners in Singapore and Southeast Asia.


The Group provides funding and in-kind support to Mandai Nature for conservation work across Southeast Asia.


Mandai Global, an entity that is part of the Group, will establish and operate new lines of business anchored in creating positive outcomes for nature and wildlife.


We are seeking a creative and driven individual with strong track record, expertise and passion in turning complex problems into uncomplicated and well defined solutions. The incumbent will play a pivotal role in designing experiences for various venture initiatives and innovative projects like Ranger Buddies – an innovative product ecosystem for children aged 4 – 10 years old. Collaborating closely with various business units and product owners, he/she will be the champion for the end users, developing consumer journey maps and facilitating the design thinking process for the various initiatives to elevate touch points based on business priorities and customer needs.


Key Roles and Responsibilities:

  • Be a champion for the end users – deeply understand, document, analyse and synthesize user needs into suggested product priorities, roadmap plans and detailed specifications
  • Be the design thinking facilitator for stakeholders and guide various product owners through the design thinking process:
    • identify and sharpen problem statements
    • plan research studies by co-creating test plans and participating in customer interviews and synthesis sessions with the Insights team to ensure that design solutions are grounded in customer insights
    • organise ideation workshops
    • identify opportunities to develop and implement prototype tests
    • prototype the design solutions for various customer segments and address business priorities 
  • Facilitate discussions with stakeholders to:
    • understand goals, business requirements and technical constraints
    • develop, refine and maintain the consumer journey maps for end-to-end consumer experience and deep dive into highlighted touchpoints
    • orchestrating the overall user experience for the product ecosystem (online and offline)


Skills/ Experience:

  • Required:
    • Minimum Degree in design, consumer psychology, technology or related field 
    • At least 5 years of experience in user design or customer experience field 
    • Strong skills around cross-functional collaboration, influence and communication; ability to achieve clarity and drive focus in complex and dynamic context
    • Able to synthesise perspectives and clearly articulate ideas through verbal or visual means
    • Familiar with design thinking, user research and prototype testing methodologies
    • Fluent in best practices for user-centered interface and interaction design
    • Proven track record in guiding projects through ideation, prototyping and implementation
    • Able to demonstrate technical proficiency and effectiveness working closely with designers and developers
    • Adaptable, flexible and willing to grow in an evolving organization and work scope
    • Able to work with multiple projects and tight deadlines
  • Good to have:
    • Experience in designing for product ecosystems
    • Experience in designing solutions and research testing for the children segment

Specialization : Emerging Products
Type of Employment : Contract
Minimum Experience : 0
Work Location : Corporate Office