· Ensure day-to-day operations are carried out smoothly, including daily resource management, and maintain high level of guest service standards in accordance to protocol.
· Identify, propose and execute proposals on areas of improvement to create and enhance guest experience within the park.
· Resolve feedback, issues and concerns raised by guests.
· Motivate and guide part-time staff in delivering guest experiences.
· Assist to conduct training of part-time staff in consultation with section lead.
· Assist in maintenance and enforcement of park safety matters and procedures.
· Assist in wildlife-human management efforts:
- Update and maintain records of sightings and movements of wildlife.
- Conduct and maintain behavioural enrichments of wildlife through positive reinforcement trainings.
- Educate guests on wildlife campaigns in the parks.
· Other relevant duties as assigned.